No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
Elkins City Council to Consider Pilot Program to Secure Public Safety in Residential Neighborhoods
Elkins, WV, December 3, 2025: At its regular meeting this Thursday, December 4, Elkins City Council will consider on first reading an ordinance that would lower the speed limit to 15 miles per hour on a large portion of residential streets in […]
Read More
City Hall News: Week of November 30, 2025
Elkins, WV, November 29, 2025: The City of Elkins urges residents and business owners to sign up for emergency text alerts. Anyone with a mobile phone can receive important alerts including weather warnings, street closures, and water outages. They will also receive […]
Read More
Davis & Elkins College, Chamber, and City of Elkins Launch Small Business Survey
Elkins, WV, October 27, 2025 — Davis & Elkins College, the Elkins-Randolph County Chamber of Commerce, and the City of Elkins are partnering on a new initiative to understand the needs of our local small businesses. Student researchers from D&E are leading […]
Read MoreCity Hall News: Week of October 26, 2025
Elkins, WV, October 26, 2025: Happy Halloween! Residential Halloween trick-or-treating hours will be on Friday, October 31, from 6:30 p.m. to 8:00 p.m. Being that Halloween occurs on a Friday night this year, we urge all drivers – and parents – to […]
Read More
City of Elkins Wastewater Department Launches New Apprenticeship Program
ELKINS, WV, October 21, 2025: The City of Elkins Wastewater Department announces the launch of its new, grant-funded Apprenticeship Program, offering a paid pathway to a stable and skilled career. Applications for the program will open from November 1, 2025, through December 1, […]
Read More
Media Advisory: Regional Task Force to Discuss Challenges with Expanding PRSS (“Peer”) Support Services
The general public is always welcome to attend this task force’s meetings. This task force has met monthly since 2021 to address some of the most pressing challenges facing Elkins and North Central West Virginia. All Elkins City Hall meetings and agendas […]
Read More