Utility Billing
All occupied buildings in the city must have water, sewer, and trash-collection service. The Utility Billing office provides customer service to the city’s water, sewer and sanitation customers, including starting and stopping service, ordering roll-off dumpsters, and responding to inquiries about billing.
Trash Collection
Per city code, the City of Elkins is the only allowed provider of trash-collection service inside city limits. The City of Elkins cannot offer trash-collection service outside city limits. The Utility Billing Department does not handle special bulk trash collection. Learn more about sanitation services.
Water
Water service is billed based on metered usage. The City of Elkins uses meters that transmit usage information electronically. Usage information is usually collected around the middle of each month. View current rates here.
Sewer
Sewer service is billed based on metered water consumption. The city will adjust your sewer bill based on water usage. A sewer rate increase will be in effect June 2026.
Questions about your utility bill?
Please contact one of the staff members listed below for information on applying for any adjustments.
Make an online payment today!
Starting and Stopping Services
Starting Service
New water, sewer, and trash-collection service may be arranged at the front counter on the main floor of city hall. You will need to fill out an application. Please bring photo identification.
Stopping Service
Stopping water, sewer, and/or trash-collection services must be requested in writing.
Rates
Billing
Schedule
Water, sewer, and trash-collection services are all billed on the same statement.
- Bills are issued monthly on the last business day of the month.
- Payments are due no later than 20 days after the bill date.
- Unpaid accounts will be shut off 32 days after the bill date.
Ways to Pay
- Online
- By U.S. mail
- By dropping payment in the secure payment box located in the parking lot behind city hall
- In-person at the front counter on the main floor of city hall
Acceptable forms of payment include cash, money orders, personal checks and credit or debit cards.
Help with Bills
If you are in need of assistance paying water or sewer bills, please check with these organizations:
West Virginia Department of Health and Human Resources
1027 North Randolph Avenue
304.637.5560
North Central Community Action
938 South Davis Avenue
304.636.5008
Salvation Army
203 Randolph Avenue
304.637.1173
Helping Hand Clearing House
105 First Street
304.636.5449
Catholic Charities West Virginia
1513 Harrison Avenue, Ste. C10
304.636.4875
West Virginia 211
Dial: 211 (Available 24/7)
Text Your Zip Code to 898-211
If you need help paying electricity bills, please visit Mon Power’s assistance program page.
For More Information
Utility Billing
Samantha Kyle
401 Davis Avenue
Elkins, WV 26241
304-636-1414, ext. 1715 (office)
skyle@cityofelkinswv.gov
Billing & Posting Clerk
Ladonna Bell
401 Davis Avenue
Elkins, WV 26241
304-636-1414, ext. 1722 (office)
lbell@cityofelkinswv.gov
Note
City Hall Renovations
While city hall is undergoing renovations, Utility Billing and the Treasury department are located at:
West Virginia Wood Technologies
10 11th Street
Elkins, WV 26241
